We offer a 100% satisfaction guarantee on our Boy Butter brand personal lubricants.
We ship via USPS and currently we can only offer free shipping on domestic orders over $50 -- we're currently working with our shipping partners to extend this to all North American orders, but aren't yet able to do so.
Domestic orders typically take 2-3 days
International orders typically 5-10 days
Returns for full refund are available for the first 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, but are happy to work with you on either an exchange or store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: BBL LLC, attn: Exchange, 39 West 29th Street # 201, New York, NY 10001
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping a Return/Exchange Item
To return your product, you should mail your product to: BB Lubes LLC, attn: Returns, 39 West 29th Street # 201, New York, NY 10001
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are returning an item over $75 to us, please use a trackable shipping service or purchasing shipping insurance.
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